Help
Credible, Receptive, Transparent
Getting started is simple. Visit our services page and shop then proceed to checkout to process your order.
To get a quote? Proceed to checkout your services. After submitting your billing information, provide information about the type and nature of the desired specification and our sales agents will reach out you promptly. Remember, Umeme Networks Engineering Solutions Services almost all industry sectors in Kenya. Give it a try.
We accept payments via bank transfer, mobile money (M-Pesa), and cheque payments made to Umeme Networks Engineering Solution. Cash payments and personal payments to staff are not accepted. Always use the account details provided on your invoice.
For technical support, you can reach our support team via support@umemenetworks.co.ke or by calling our customer care line during business hours. Support tickets may also be opened through our website under the “Support” section.
Project timelines vary based on scope, complexity, and resource availability. Most projects include an estimated delivery timeline in the proposal or contract. Delays caused by client inaction or scope changes may affect the final delivery date.
Yes. Most services and hardware products come with a limited warranty, usually 30 to 90 days, depending on the project type. Warranty terms will be clearly stated in your agreement. Misuse, third-party interference, or unauthorized modifications void the warranty.
Contact our accounts department immediately to make arrangements. Services may be paused until the payment is received. Repeated delays could lead to service termination or additional penalties, as outlined in our Terms and Conditions.
Yes, upon full payment and project completion, access credentials or source code (if applicable) will be handed over based on your service agreement. Partial or unpaid projects will remain under Umeme Networks' custody until settlement.
You can report a technical, administrative, or billing issue by contacting our team directly via email or phone. Always include your project name, issue summary, and screenshots (if applicable) to help us assist you faster.
Full company policies including our Terms & Conditions, Privacy Policy, and Payment Policy are available on our website. If you need a PDF version or physical copy, please request it through our customer support team.